✦ Refund & Cancellation Policy ✦

Last Updated: 'June 30, 2026'  |  Website: https://soorla.com  |  Contact: CONTACT US

This Refund & Cancellation Policy (the "Policy") applies to all paid services offered on the Soorla website, including:

  • One‑time purchase: PDF Certificate (digital download and email delivery).
  • Monthly subscription: AI chat feature ("Stella") + unlimited PDF downloads during active subscription.

By making a payment or subscribing to our services, you agree to the terms of this Policy.

1. ONE‑TIME PDF CERTIFICATE – REFUND POLICY

The PDF Certificate is a digital product delivered immediately (or within a few minutes) after successful payment. Because you receive the PDF via email and/or can download it from your account area, no refunds will be issued once the PDF has been made available to you.

1.1 Exceptions (Technical Failures)

If you experience a genuine technical issue that prevents you from receiving the PDF, we will help you resolve it. Exceptions include:

  • Non‑delivery: You completed the payment, but never received the email and cannot download the PDF from your account (e.g., a server error).
  • Corrupted file: The PDF is corrupted or unreadable.
  • Wrong file: You received a PDF belonging to another user (extremely rare).

In these exceptional cases, we will either:

  • Re‑send a working PDF to your email address, or
  • Issue a full refund to your original payment method.

How to request a refund for technical failure: CONTACT US within 7 days of the transaction with your order/payment receipt (or the email address used). We will investigate and respond within 5 business days.

1.2 No Refunds for Change of Mind

We do not offer refunds because you changed your mind, found the test results not to your liking, or expected a different format/style of certificate.

2. MONTHLY SUBSCRIPTION (AI CHAT) – CANCELLATION & REFUND POLICY

2.1 How to Cancel Your Subscription

You may cancel your monthly subscription at any time. Cancellation is your responsibility and must be done through your account settings:

  1. Log into your Soorla account.
  2. Go to Account Settings (or Billing).
  3. Click Cancel Subscription.
  4. Follow the prompts to confirm cancellation.

After cancellation, you will not be billed again. Your subscription will remain active until the end of the current billing period (e.g., if you cancel on June 15 and your next renewal would be June 20, you keep access until June 20, after which it expires).

No email or phone cancellation is required, but you may also contact us if you have trouble using the account page.

2.2 Refunds for Subscriptions

  • No refunds for partial months: Because access continues until the end of the current billing period, we do not prorate refunds if you cancel mid‑month.
  • No refunds for unused time: If you forget to cancel before a renewal date, we will not issue a refund for the renewed month unless you contact us within 48 hours of the charge and have not used the AI chat during that new period.
  • Refund for duplicate charges: If you are accidentally charged twice for the same billing period due to a system error, we will refund the duplicate charge.

2.3 Refund for Service Downtime or Severe Issues

If the AI chat feature is completely unavailable for more than 72 consecutive hours (excluding scheduled maintenance), you may request a pro‑rated refund for the affected period. Contact us with details, and we will evaluate on a case‑by‑case basis.

3. CHARGEBACKS AND DISPUTES

If you dispute a charge or initiate a chargeback with your credit card company without first contacting us to resolve the issue:

  • We may suspend or terminate your account immediately.
  • You will forfeit any remaining subscription time.
  • We reserve the right to present evidence to the payment processor that the charge was valid (e.g., proof of PDF delivery or active subscription access).

We encourage you to CONTACT US to resolve any billing concerns.

4. HOW TO CONTACT US FOR REFUND REQUESTS

For any refund or cancellation issue, please email us with the following information:

  • The email address associated with your Soorla account.
  • The type of transaction (one‑time PDF or subscription).
  • The date and amount of the charge.
  • A brief explanation of the issue.

CONTACT US
Response time: We aim to respond within 5 business days.

5. CHANGES TO THIS POLICY

We may update this Policy from time to time. If we make material changes (e.g., altering refund eligibility), we will notify you by email (if you have an account) or via a notice on the Website. Your continued use of paid services after the effective date constitutes acceptance of the updated Policy.

This Refund & Cancellation Policy is part of our Terms of Service. By purchasing any service, you confirm that you have read and agree to it.